Hipages review: is it worth it for tradies?

hipages at a glance

Question	What hipages says	Source
How you pay	A monthly plan with lead credits, from $139 + GST a month	2
Tradies per lead	Up to 3 can accept; the homeowner can also contact waitlisted businesses	34
When credits come out	When you accept a lead, before you’ve won the job	5
Price per lead	Not published; it varies by job and demand	9
Bad leads	Ask for a review within 7 days; credits returned in some cases	6
Contract	6-month introductory term, then 12-month renewals	7
Leaving early	A fee that can equal the rest of the term	8
Commission on jobs	None	10

How hipages works for a tradie

Homeowners post jobs on hipages, and when one matches your trade and area it lands in your app as a lead. Each lead has a credit price, set by what hipages calls its “matching engine”¹¹. If you’re among the first 3 tradies to accept it, you spend the credits and get the customer’s contact details straight away⁵. From there it’s up to you: call, quote and try to win the work.

You pay for this with a monthly plan that includes a set number of credits. hipages states that to get listed you need a valid ABN, a current licence if your trade is licensed, and ID verification¹².

It’s a busy platform. hipages says a job is posted every 25 seconds¹³. hipages Group’s FY26 results put the group at about 36,400 subscription businesses and 2.7 million connections between businesses and households over the year. Those are group figures, covering its Australian and New Zealand businesses together¹. So there’s plenty of work moving through it, and plenty of tradies chasing it.

Standard leads go to up to three tradies

hipages is upfront about this. Its membership page says: “Up to 3 businesses can accept a lead and contact the customer.”³ Once 3 have accepted, its terms say later tradies can go on a waitlist, and the homeowner can choose to contact anyone on it⁴. The homeowner can also get quotes away from hipages. So 3 is the number of businesses that can accept a lead, not a limit on everyone you might be quoting against.

hipages describes being in that first 3 as “low competition”⁵. In practice, it means:

• You pay to compete, not to win. Credits come out when you accept the lead, before you’ve quoted⁵.
• Others may have the same customer’s number. Up to two other businesses can accept the same lead, and the homeowner may contact waitlisted ones too³⁴.
• Speed counts. Only the first 3 to accept get the contact details straight away⁵.

We couldn’t find any independent data on how often tradies win hipages jobs, so we won’t guess at a number. Your own win rate is the figure that decides whether hipages pays for itself.

What it costs, in brief

hipages lists four lead plans, from $139 + GST a month with 155 credits (Starter) to $649 + GST a month with 850 credits (Platinum)². There’s no set price per lead: the credits a lead takes vary by job and demand, and the price can change until the job is hired⁹¹¹. Unused credits roll over for 1 or 2 months, depending on the plan, and then expire¹⁴. hipages says it takes no commission on your jobs¹⁰.

Our guide to how much hipages costs a tradie covers GST, top-ups, extras, the cost of the introductory term and a worked example of the cost per job won.

Lead quality and getting credits back

Every lead source sends the odd dud. What matters is what happens when you get one.

hipages’ help centre says you can request a lead review within 7 days of accepting the lead. It reviews the request within 5 days and, in some cases, returns the credits⁶. The grounds it lists are:

• the job isn’t as described;
• it’s the wrong category or skill;
• the phone number and email are invalid;
• it’s outside your service area;
• “Other”.

A lead that meets none of these counts as genuine⁶. The grounds are about whether the lead is genuine, not whether you win it, so don’t count on credits back when the customer hires someone else. Its terms say returned credits expire on the same terms as the originals¹⁵, so use them quickly.

For what review sites are worth: on 7 Nov 2026, hipages rated 3.7 out of 5 from 9,409 reviews on ProductReview¹⁶, and had a Trustpilot TrustScore of 3.5 out of 5 from 1,457 reviews¹⁷. Both sites mix reviews from homeowners and tradies, and the scores move daily, so treat them as a rough signal only.

Contracts, renewals and cancelling

This is the part to read slowly before you sign. Under hipages’ business terms and membership page:

• Term. You start on a 6-month introductory term (or a 12-month term, if you choose it from the start), and it then renews for 12 months at a time⁷.
• Leaving early. Cancel outside the cooling-off period and you may owe an early termination fee covering the rest of the term⁸.
• Renewal reminders. The contract renews automatically, and hipages says it reminds you by email and SMS at least 2 weeks beforehand¹⁸.

One piece of history. The ACCC announced in May 2023 that hipages “admitted it likely engaged in misleading or deceptive conduct” from October 2018 to January 2022, by failing to adequately disclose the contract terms that let it automatically renew subscriptions and charge an early termination fee. hipages gave a court-enforceable undertaking. In fairness, the ACCC also said hipages cooperated and added email and SMS reminders before renewals¹⁹, and those reminders are in today’s terms¹⁸. It’s enforcement history rather than how hipages runs now, but it’s a good reason to diarise your renewal date the day you sign.

What hipages does well

It’s not all fine print. hipages has real strengths, and they’re worth weighing properly.

• Volume. A lot of jobs go through it, by its own count one every 25 seconds¹³.
• A limit on who can accept. Only 3 businesses can accept each standard lead, so you aren’t one of a long list paying for the same lead³. The homeowner can still contact waitlisted businesses⁴.
• Verified members. hipages says members need a valid ABN, ID verification and, where the trade is licensed, a current licence¹². That helps homeowners trust who turns up, which helps every tradie on the platform.
• Job tools included. hipages says its plans bundle estimates, quotes, scheduling, invoicing and payments, plus Xero, MYOB and QuickBooks integrations, and they work on jobs that didn’t come from hipages too²⁰.
• Partner jobs. Members can join partner programs with Bunnings and IKEA, and hipages describes those jobs as exclusive²¹.
• No commission. hipages says it doesn’t take a cut of your job earnings¹⁰. It also says hipages payments charges a 1.6% processing fee, which you can pass on to the customer²².
• A written review process. Its help centre spells out the grounds for getting credits back, with set time frames⁶.

Who hipages suits

So, is hipages worth it?

For some tradies, yes. hipages is a large platform with useful tools, verified members and a limit of 3 businesses accepting each lead. For a tradie who responds quickly, quotes well and uses the job tools, the monthly plan can pay its way.

The catch is in how you pay. You buy credits up front, spend them before you’ve won anything, share each lead with up to two other businesses (plus any waitlisted ones the homeowner contacts), and sign a term that can be costly to leave early. Whether it’s worth it comes down to your own numbers.

Before you sign up, ask hipages three things:

1. What do leads in my trade and area usually cost in credits right now?
2. Which term am I starting on, and on what date does it renew?
3. What would the early termination fee be if I left after three months?

If sharing leads is the sticking point, other models are out there. Leads Genie sells exclusive leads: each lead goes to one tradie. The customer can still get other quotes, so winning the job isn’t guaranteed. You can also compare hipages with Airtasker and ServiceSeeking in our comparison guide.

Frequently asked questions

How much does hipages cost a month?

The four lead plans run from $139 to $649 a month plus GST, which is $152.90 to $713.90 a month including GST². Each plan includes a monthly allowance of credits, from 155 to 850.

How much does a hipages lead cost?

hipages doesn’t publish a price per lead. The credits a lead needs vary by job category, location, job size, and supply and demand⁹. Track the credits your own leads take, and what you pay in total, to find your real cost.

How many tradies get each hipages lead?

Up to 3 businesses can accept a standard lead. After that, tradies can join a waitlist, and the homeowner can choose to contact them³⁴.

Can I cancel hipages at any time?

Not always without cost. Outside the cooling-off period, cancelling early may mean an early termination fee equal to the subscription fees for the rest of the term⁸. You can switch off auto-renewal by phone, email or in the app¹⁸.

Footnotes

1. hipages Group, FY26 financial results presentation (ASX, 24 Aug 2026): 36.4k subscription businesses and 2.7m business-household connections (down 4%). These are hipages Group figures, which cover its Australian and New Zealand businesses, not Australia alone (row C-04). See source 7. ↩ ↩²

2. hipages, Membership costs, checked 7 Nov 2026: Starter $139 + GST a month with 155 credits, Advanced $249 + GST with 310, Premium $449 + GST with 595, Platinum $649 + GST with 850 (rows H-01 to H-08). The GST-inclusive figures are our arithmetic: the plus-GST price × 1.1. See source 1. ↩ ↩² ↩³ ↩⁴

3. hipages, Membership costs: “Up to 3 businesses can accept a lead and contact the customer.” The page also says each lead is “capped at 3 businesses” (rows T-01, T-02). See source 1. ↩ ↩² ↩³ ↩⁴ ↩⁵ ↩⁶ ↩⁷ ↩⁸

4. hipages, Business terms (11 Aug 2026), checked 7 Nov 2026: once 3 tradies have accepted a lead, later ones can join a waitlist; “Only homeowners can decide to connect with waitlisted businesses.” (rows T-03, T-04). See source 5. ↩ ↩² ↩³ ↩⁴ ↩⁵ ↩⁶

5. hipages, How does hipages work?: you accept a lead using the credits in your package, and get the contact details straight away if you’re among the first 3 to accept, which hipages calls “low competition” (rows T-05, T-07). See source 2. ↩ ↩² ↩³ ↩⁴ ↩⁵ ↩⁶

6. hipages Help Centre, Lead review process: request a review within 7 days of accepting a lead; hipages reviews within 5 days and “in some cases” returns the credits; the listed grounds, and a lead meeting none of them counts as genuine (rows H-24, H-25). See source 4. ↩ ↩² ↩³ ↩⁴ ↩⁵

7. hipages, Membership costs: subscriptions “start on an introductory 6 month term and renew on a 12 month term” (row H-12). The how-it-works page also offers a 12-month term from the start (row H-38). See source 1 and source 2. ↩ ↩² ↩³ ↩⁴

8. hipages, Business terms: outside the cooling-off period, cancelling may attract an “early termination fee equal to the subscription fees payable for the remainder of the term”, due at once (row H-16). See source 5. ↩ ↩² ↩³ ↩⁴ ↩⁵

9. hipages, Membership costs: the “credits needed to accept a lead varies by job category, location, size of job”, and by supply and demand; hipages publishes no per-lead price (row H-20). See source 1. ↩ ↩² ↩³ ↩⁴

10. hipages, Membership costs: “hipages do not take a percentage of earnings”, and plans are a monthly subscription with no upfront or set-up fees (rows H-18, H-19). See source 1. ↩ ↩² ↩³

11. hipages, Lead credits policy: a lead’s credit price is set by a matching engine and “can change anytime until the job is marked as hired” (row H-21). See source 3. ↩ ↩²

12. hipages, Membership costs: listing needs a valid ABN, a current licence where the trade is regulated, and ID verification (row H-33). See source 1. ↩ ↩²

13. hipages, Membership costs: “1 job posted every 25 seconds.” This is hipages’ own marketing claim (row H-35). See source 1. ↩ ↩²

14. hipages, Membership costs: unused credits roll over 1 month on Starter and Advanced and 2 months on Premium and Platinum (row H-10). hipages, Lead credits policy: credits must be used within the period your subscription or credit pack sets (row H-23). See source 1 and source 3. ↩ ↩²

15. hipages, Business terms: “The returned credits will expire on the same terms as the original credits.” (row H-26). See source 5. ↩

16. ProductReview.com.au, hipages listing: 3.7 out of 5 from 9,409 reviews, checked 7 Nov 2026. Ratings blend homeowner and tradie reviews and change daily (row R-01). See source 8. ↩

17. Trustpilot, hipages: TrustScore 3.5 out of 5 from 1,457 reviews, checked 7 Nov 2026 (row R-04). See source 9. ↩

18. hipages, Business terms: the contract auto-renews for 12 months; hipages reminds you by email and SMS at least 2 weeks before, and auto-renew can be switched off by phone, email or in the app (row H-17). See source 5. ↩ ↩² ↩³

19. ACCC media release, 30 May 2023: hipages “admitted it likely engaged in misleading or deceptive conduct” (Oct 2018 to Jan 2022) by failing to adequately disclose contract terms on automatic renewal and early termination fees, and gave a court-enforceable undertaking; the ACCC notes hipages cooperated and added renewal reminders (rows C-01, C-03). See source 6. ↩

20. hipages, Membership costs: plans bundle estimates, quotes, scheduling, invoicing, payments and Xero, MYOB and QuickBooks integrations, usable on non-hipages jobs too (row H-34). See source 1. ↩ ↩²

21. hipages, Membership costs: “Access exclusive jobs from customers of major partners like Bunnings and IKEA.” (row H-32). See source 1. ↩ ↩²

22. hipages, Membership costs: hipages payments (powered by Stripe) has a 1.6% processing fee, which can be passed on to the customer (row H-31). See source 1. ↩